Refund policy

Everything we make is fresh food, made by hand to order, so we are not able to accept returns or exchanges once an order has been picked up or delivered.

That said, we care a great deal about what leaves our kitchen. If your order arrives damaged, is missing something, or is not what you ordered, email hello@maisonledate.com within 48 hours with your order number and a photo. We will replace it or refund it.

Canceling or changing an order

Each box is made to order, so we need at least 48 hours notice to cancel or change an order. Email hello@maisonledate.com and we will take care of it.

Missed pickups and deliveries

We text you to arrange a pickup or delivery window. If we are not able to reach you, or an arranged window is missed, we hold your order for 48 hours and try again. After that we are not able to guarantee freshness and cannot offer a refund.

Allergies

Our products contain tree nuts, peanuts, and other allergens, and they are made in a home kitchen that handles all of them. Full ingredients for every flavor are listed on our menu. If you have a serious allergy, please read them carefully before ordering or reach out with any questions.

Questions about any of this: hello@maisonledate.com